STUDIO CONDITIONS

  • Please arrive at least 5 minutes before class starts.

  • Please do not leave your class early unless it is for a medical reason.

  • Please read the class description through before attending a class.

  • Please bring your own mat if a mat is required for your class.

  • If you do not have a mat, you can rent one form YO for a fee of 20 DKK.

  • Teachers are subject to change at short notice.

  • Classes can be cancelled at short notice. Notification will be sent by SMS & email.

  • Booking of classes is only possible with an active membership or punch card.

  • Some classes are livestreamed for members with our YO MOVES online memberships.

  • If you attend a class that is livestreamed, you might be subject to appear on this livestream. Livestreams are never recorded without prior notice.

  • Moving in YO STUDIOS is your own responsibility. You’re responsible of being in a healthy condition that makes your movement in YO STUDIOS safe.

  • YO is not responsible for any injuries happening to you as a member of YO, or if you are responsible for injuring another member while being at the studio.

  • YO is not responsible for any lost personal belongings while being at the studio.

  • By attending movement in YO STUDIOS, you automatically agree to these studio conditions.

BOOKING

  • With our YO UNLIMITED membership, you can have a maximum of 10 active bookings in the system at a time, with no limit on daily classes up till 10. 

  • With our YO BASIC membership, you can have a maximum of 5 active bookings in the system at a time, with no limit on daily classes up till 5. 

  • With our YO MOVES online membership, you can have a maximum of 5 active bookings in the system at a time, with no limit on daily classes up till 5. 

  • With a 1 x CLASS DROP-IN class pass, you can book all our classes, including the closed Mamma classes. 

  • With our 1 WEEK UNLIMITED class pass, you can have a maximum of 5 active bookings in the system at a time, with no limit on daily classes up till 5.

  • To access our closed Mamma classes, Pregnancy & Maternity classes, you will need either a Mamma/Preggo punch card or an UNLIMITED MAMMA/PREGGO membership or a 1 x CLASS DROP-IN class pass.

  • You can always book one month in advance regardless of membership/punch card type.

CLASS CANCELLATION

  • You can cancel your class up to 4 hours before class starts (2 hours before Mamma & Preggo classes).

  • You cancel your class through our APP, YO STUDIOS, or through our website.

  • Cancellations made by email, SMS or social media is not valid.

NO SHOW & LATE CANCEL FEES

  • Late cancellation fee for all membership types: 30 DKK.

  • Late cancellation fee for 1 WEEK UNLIMITED pass: 1 day deducted from the total amount of days on the pass.

  • Late cancellation fee for all types of punch cards: The punch will be lost.

  • No show fee for all membership types: 50 DKK.

  • No show fee for 1 WEEK UNLIMITED pass: 1 day deducted from the total amount of days on the pass.

  • No show fee for all types of punch cards: The punch will be lost.

  • No show fee for arriving too late at a class

TERMINATION OF MEMBERSHIP

  • To terminate your membership, you will need to sign in to your YO STUDIOS account and do so under "My Profile".

  • Termination will be effectuated after the current billing period + 30 days.

  • Termination is not accepted nor valid if you do it by SMS, phone call or through social media. Termination can only be done through your YO STUDIOS profile.

  • Please note that if you pay for mat storage, it is not automatically terminated when ur membership is terminated. Instead we kindly ask you to terminate your mat storage separately or by sending an email to info@yostudios.dk.

PAUSING MEMBERSHIP

  • You can pause your YO UNLIMITED membership as many times as you want (max. 3 months per pause). The first 2x pauses are free. Afterwards you will have to pay a pausing fee of 100 DKK per pause.

  • You can pause your YO BASIC membership as many times as you want (max. 3 months per pause). The pausing fee is 100 DKK per pause.

  • Write to pr@yostudios.dk if you wish to pause your membership.

  • Pauses can be up to 3 months long.

  • Pause periods cannot be extended and cannot be applied after each other without a payment period in between.

  • Memberships cannot be cancelled while they are paused.

  • Memberships cannot be paused after being cancelled/terminated.

  • Our YO MOVES online membership cannot be paused.

MEMBERSHIP INFO (YO UNLIMITED & YO BASIC)

  • Valid for the classes described in the pricing information.

  • Starts on the day of purchase.

  • Our memberships have no registration fee.

  • We offer student, senior and unemployment discounts on both our YO UNLIMITED and YO BASIC memberships. At all times on a student, senior or unemployment membership, you’re required to show proof of student/senior identification or unemployment status upon request from YO.

  • Billing is recurring and will happen automatically each month on the purchase date until you terminate the membership as described in the Termination section.

  • Booking happens as described in the Booking section.

  • Pausing and termination happens as described in the Termination section and Pausing membership section.

  • If you at any point have both a punch card and an active membership, then please contact us on info@yostudios.dk

PUNCH CARD INFO

  • The validity period varies between the different types of punch cards:

    • 20 x CLASSES: Valid for 12 months from the purchase date.

    • 10 x CLASSES: Valid for 6 months from the purchase date.

    • 5 x CLASSES: Valid for 3 months from the purchase date.

    • 1 x CLASS DROP-IN: Valid for 1 month from the purchase date.

  • All punchcards are valid for the classes described in the pricing information

  • Validation period cannot be extended no matter the circumstances.

  • Booking happens as described in the Booking section.

  • Punch cards are personal and cannot be shared with others.

  • If you at any point have both a punch card and an active membership, then please contact us on info@yostudios.dk

ONLINE MEMBERSHIP INFO (YO MOVES)

  • Valid for the classes described in the pricing information.

  • Starts on the day of purchase.

  • Booking happens as described in the Booking section.

  • Our YO MOVES online membership have no commitment period and no registration fee.

  • Billing is recurring and will happen automatically each month on the purchase date until you terminate the membership as described in the Termination section.

LIVESTREAM INFO

  • Livestream classes are streamed through Zoom, which you can use directly in your browser or through the Zoom app.

  • A link to the Livestream class will be sent to you by email 1 hour before the class starts.

  • Please be aware of your own internet connection, as it can affect the quality of the livestream.

MINIMUM AGE IN YO STUDIOS

  • To attend any classes, in-studio or online, at YO STUDIOS, you will need to be at least 16 years old.

  • To submit a request for an exception, please contact us at info@yostudios.dk.

REFUND POLICY

  • You have a 14-day purchase refund option, if you regret your purchase.

  • If you have used your pass or membership, you will lose the right to a refund.

  • To request a refund, send us an email on info@yostudios.dk no later than 14 days after your purchase. 

PRIVACY POLICY

  • YO STUDIOS collects registration and other information about you through the Service. Find out more about this through the Privacy Policy.

CONTACT INFO

YO STUDIOS AARHUS: info@yostudios.dk

YO STUDIOS CPH: infokbh@yostudios.dk

 

LEGAL COMPANIES

BALSHØJ & ARVIN ApS 
CVR: 34625646
Address: Margrethepladsen 4, 1. sal, 8000 Aarhus C

 

YO STUDIOS Aarhus ApS 
CVR: 40466762
Address: Margrethepladsen 4, 1. sal, 8000 Aarhus C

 

YO STUDIOS København ApS
CVR: 38241982
Address: Sturlasgade 14 M1, 2300 København S

 

YO STUDIOS København V
CVR: 41019433
Address: Sturlasgade 14 M1, 2300 København S